1. Introduction

MBPS (“MBPS,” “we,” “us,” or “our”) is a managed IT services company headquartered in Houston, Texas. We are committed to protecting the privacy and security of the personal information entrusted to us by visitors to our website (www.mbps.com) and clients who engage our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out a contact or inquiry form on our website
• Request a consultation, quote, or proposal
• Subscribe to our newsletter or marketing communications
• Enter into a service agreement with MBPS
• Communicate with us by phone, email, or through our website

This information may include your name, job title, company name, business email address, phone number, and details about your IT environment or service needs.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the site you came from)
• Date and time of your visit

This information is collected through cookies, web beacons, and similar tracking technologies. It does not directly identify you but helps us understand how our website is used.

2.3 Client and Business Information

In the course of providing managed IT services, we may collect and process additional business information, including network configurations, system credentials (stored securely), IT asset inventories, and other technical data necessary to deliver contracted services. This data is governed by your executed service agreement with MBPS.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, provide quotes, and deliver requested services
• To communicate with you about your account, service updates, and support requests
• To send marketing communications, where you have opted in or where permitted by law
• To improve and optimize our website and service offerings
• To comply with legal obligations and regulatory requirements, including cybersecurity compliance frameworks (e.g., CMMC, NIST SP 800-171)
• To detect, prevent, and address technical issues or security incidents
• To analyze usage trends and measure the effectiveness of our marketing campaigns
• To fulfill contractual obligations under executed service agreements

4. How We Share Your Information

MBPS does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our website or delivering our services (e.g., CRM platforms, email marketing tools, cloud infrastructure providers). These vendors are contractually obligated to protect your data and may only use it to perform services on our behalf.

4.2 Business Partners

In certain cases, we may share limited business contact information with vetted technology partners relevant to your service engagement (e.g., Microsoft, cybersecurity vendors). We will notify you before doing so where required.

4.3 Legal Compliance

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of MBPS, our clients, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of MBPS’s assets, your information may be transferred as part of that transaction. You will be notified of any such change in accordance with applicable law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand visitor behavior (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertising and measure campaign performance

You may disable cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our website. We do not currently respond to “Do Not Track” browser signals.

6. Data Security

As a managed IT services provider with expertise in cybersecurity and compliance, we take the security of your information seriously. We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our security practices include encrypted data transmission (TLS), access controls and role-based permissions, multi-factor authentication on internal systems, regular security assessments, and incident response procedures aligned with industry standards including NIST SP 800-171 and CMMC frameworks.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention schedule.

Client data collected in the course of delivering managed IT services is retained in accordance with your service agreement and any applicable regulatory requirements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you
• Correction — the right to request that we correct inaccurate or incomplete information
• Deletion — the right to request that we delete your personal information, subject to legal obligations
• Opt-Out of Marketing — the right to opt out of receiving marketing communications at any time
• Data Portability — the right to receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at the information provided in Section 12 below. We will respond to verifiable requests within 30 days.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. MBPS is not responsible for the content or privacy practices of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this policy and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving complaints about our collection and use of personal information. If you are not satisfied with our response, you may have the right to lodge a complaint with your applicable data protection authority.